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About Yarnmade

FAQ

Frequently asked questions

How do I know if my order was successful?

You will receive an automated email to confirm your order has been received, and is being processed. You will also receive a dispatch confirmation email once your order has been shipped.

How long does delivery take?

If you order before 2 pm Monday – Friday, your order will be dispatched the same day. Delivery time in Sweden is 1-3 days. For delivery times outside of Sweden, see here.

What courier do you use for deliveries?

International orders are shipped by Fedex or PostNord, orders within Sweden will be sent by PostNord or DHL.

Which payment methods do you accept?

We currently accept the following credit cards - Visa, MasterCard, Maestro and American Express. We also accept Paypal.

When will my card be charged for my order?

If you pay with credit card your card will be charged when your order is dispatched.

How do I exchange an item?

Use our returns form and send the item back to us in an unused and undamaged condition within 30 days. Let all labels must remain on the article and do not forget to let us know which product and size you want to change to. Shipping costs will not be refunded for returning goods but we will pay for the freight back to you when exchanging products.

How do I return an item?

If you wish to return an item, use the return form and send the item back to us in an unused and undamaged condition within 30 days. All labels must remain on the article. Shipping costs will not be refunded. After we have received your return package we will refund your money within 14 days.

How do I make a complaint?

If you have received a defective product please contact info@yarnmade.com as soon as the damage is noticed. We will then first consider if the product is repairable or not. If the article can't be repaired we will replace it with a new one. It is important that you write what is wrong with the product when you contact us and attaching photos of the damage will speed up the process.

Can I get help with placing an order?

Please contact our customer service if you need help placing an order.